Shipping Policy
Thank you for visiting and shopping with us!
Each product on our website is handcrafted with care, so we appreciate your patience and understanding regarding shipping timelines.
1. Processing Time
- All our products are handmade, and we begin processing your order once payment is confirmed.
- Orders are typically processed and shipped within 5–7 working days.
- During festivals, promotions, or high-demand periods, processing times may be slightly longer.
2. Shipping Locations
- We currently ship across India.
- For international orders, please contact us before placing an order to confirm availability and shipping costs.
3. Delivery Time
- After dispatch, deliveries usually take 3–7 working days depending on your location.
- Remote or rural areas may experience slightly longer delivery times.
- All orders are shipped through trusted courier partners.
4. Shipping Charges
- Free shipping may be offered on select products or above a certain order value (as mentioned during checkout).
- For other orders, shipping costs will be calculated at checkout based on your location.
5. Order Tracking
- Once your order is shipped, you will receive a tracking link via email or WhatsApp to monitor your delivery status.
- Please allow 24–48 hours for tracking information to update after shipment.
6. Delays & Responsibility
While we do our best to ensure timely delivery, we are not responsible for:
- Delays caused by courier partners, weather, or unforeseen events.
- Incorrect delivery information provided by the customer.
Please double-check your address and contact details before confirming your order.
7. Damaged or Lost Packages
- If your package arrives damaged, please take photos and contact us within 48 hours of delivery.
- If your order is lost during transit, we will assist in contacting the courier and help resolve the issue as soon as possible.
8. Contact Us
If you have any questions about your order or shipping, please contact us at:
nathivas.arts@gmail.com